frequently asked questions
how to purchase online
use the 'shop' page on the main navigation menu to discover products. products can be filtered by colour, size and style.
once you have found item(s) you wish to purchase, select your size, colour choice and click "add to cart" button.
to review the items in your cart, click "my cart" located in the top right hand corner.
do i need to set up an account to place an order?
please feel free to browse through and shop with alibi. without creating an account. however, we do recommend to create one to ensure a seamless checkout experience.
to create an account, simply click the icon of a person on the top right hand corner.
which size do i choose?
please refer to the size guide provided when purchasing. however, if you are unsure, the alibi. team is happy to advise on questions regarding sizing and fit via the chat box or by filling out the contact us form.
are the colours of the products shown on the website accurate?
while every effort has been taken to accurately display the exact shades of alibi. products on the website, we cannot guarantee that every monitor will display the exact shade accurately, as screens of electronic devices often vary.
is my personal information secure?
please be assured that your personal data is secure and kept confidential. we will at no point share your details with a third party.
when processing your order online, we will require a billing address, shipping address, telephone number, credit card number, expiration date and card security code. if necessary, these details may be shared with a credit reference agency to verify your order.
what payment methods does alibi. accept?
we accept visa, mastercard, american express, and apple pay. your personal online security is important to us. all payments are processed through a secure gateway, stripe, with ssl encryption technology to store and safely transmit your personal data. if you have any questions, please feel free to contact us.
how do i track my order?
after placing your order, you will receive a confirmation email of your order. once your order has been dispatched, you will receve an email containing your air waybill number to track your package.
can i change my shipping address after my order has been dispatched?
after dispatching your order, we are unable to redirect to another address.
How will you be shipping my order?
Please allow a lead time of 2-3 days to ship from our warehouse.
Hong Kong Shipping
FREE STANDARD – shipping by local post will take an estimated 4-6 business days.
EXPRESS SHIPPING – shipping using a local courier will cost HKD$50 will take around 3-4 business days.
STANDARD SHIPPING via EMS has an estimated arrival time within 10-14 days*, with a minimum charge of USD$25.
*subject to cargo availability, due to COVID-19 interferences.
What are the fees involved for duties and taxes?
These will differ per shipment – each customer is responsible for their own duties and taxes.